"Queue Summary Per Day '' report that includes the newly added report to the Qwaiting, It provides a comprehensive overview of the queue performance and details according to the “Particular Day''.
In order to check the report:
1. Go to the “Report”.
2. Click on “ Queue Summary Per Day”.
This report provides a comprehensive overview of customer transactions, transaction times, and waiting times within the specified date range.
This report provides:
Customers Transactions:
Date: The specific date of the report.
Arrived: The number of customers who arrived on that date.
Served: The number of customers who were served on that date.
%: The percentage of arrived customers who were served. This is calculated as (Served / Arrived) * 100.
No Show: The number of customers who did not show up after arriving.
%: The percentage of customers who did not show up. This is calculated as (No Show / Arrived) * 100.
Transaction Time
Workload: The total transaction time spent serving customers.
Average: The average transaction time per customer.
Max: The maximum transaction time for a single customer.
Waiting Time
< SL: The number of transactions that were completed within the Service Level (SL) time.
> SL: The number of transactions that exceeded the Service Level (SL) time.
Average: The average waiting time for customers before being served.
Max: The maximum waiting time for a single customer.