Qwaiting provides a wide range of customization options that allow you to tailor the appearance and functionality of your public display screens and customer-facing registration pages. By adjusting colors, branding elements, content layout, and messaging, you can create a seamless experience that reflects your business identity and improves customer engagement.
Customize Your Display Screen Settings
Qwaiting allows full control over how information appears on your digital display screen, ensuring your queue experience aligns with your brand and operational needs.
Key Customization Options:
Token & Counter Titles: Rename the titles (e.g., “Token” or “Counter”) shown on the display screen to match your preferred terminology.
Queue Labels: Personalize how different queue types appear:
Missed Queue Label
Hold Queue Label
Font and Color Settings: Adjust the display's visual styling:
Font Size for counter/tokens
Font Color for standard and currently serving tokens
Background Colors for the display, hold queue, and more
Queue Display Options: Decide how many tokens to show at once on screen. For example, you can show up to 6 queue numbers concurrently.
Toggle Visibility of Elements (Enable or disable):
Screen Header
Missed Queue
Hold Queue
Disclaimer
Logo
Sound Alerts and Call Notifications
Ensure customers are notified the moment their number is called.
Audio Alerts: Select alert tones or upload custom audio when a token is called.
Text-to-Speech Option: Enable voice announcement of token numbers and counter names.
Content Display Options
With Qwaiting, you can tailor how services and categories appear on your public display and check-in interface to best suit your customer journey.
Data Collection Customizations
Control what information you collect from customers to streamline the registration and booking process.
Form Fields & Required Inputs
Customize which fields are visible and which are mandatory during check-in or appointment booking. You can include fields such as name, contact details, purpose of visit, or custom questions tailored to specific services.
Public Display Customization
Give your customers clear and timely updates while they wait by configuring how queue details are presented on your public screens.
Estimated Wait Times
Set how waiting time is calculated and shown. Choose between real-time wait estimates (based on live queue movement) or average-based predictions. This helps set accurate expectations and reduces customer anxiety.