Before you go live with Qwaiting, it’s crucial to test your setup thoroughly to ensure a smooth and reliable experience for both your team and your customers. Here’s a checklist to guide your pre-launch testing process:
1. Simulate Real-World Scenarios
Create mock queues and test different customer journeys:
Walk-in customers
Pre-booked appointments
Multiple service types or departments
Peak-hour scenarios
This helps you understand how the system behaves in various real-life use cases.
2. Test User Roles and Permissions
Ensure each team member has the correct role assigned:
Admin – Full access to settings, analytics, and user management.
Manager – Access to location settings and queue monitoring.
Staff – Can call, serve, and manage queues but with limited access.
Test switching between roles to ensure proper access and functionality.
3. Check Customer Experience on Mobile
Test both the Customer App and web-based check-in:
Join a queue remotely.
Receive SMS/email/app notifications.
Cancel or reschedule appointments.
Check how location and wait-time details appear.
Ensure everything is mobile-friendly and easy to use.
4. Configure and Test Notifications
Verify that your customers are receiving the right messages:
Queue confirmation
Estimated wait time updates
You’re next alerts
Feedback requests after service
Review your SMS, email, and push notification templates for clarity and branding.
5. Validate Queue Settings
Double-check:
Queue working hours
Max limit per queue
Time slot duration and spacing
Service categories and availability
Adjust settings to match your business operations and customer flow patterns.
6. Use the Dashboard & Reports
Explore the admin dashboard to:
Track queue flow in real time
Identify peak hours
Generate reports for team training and future planning
7. Collect Internal Feedback
Run a soft launch or pilot test with your team and collect feedback:
Was the check-in process smooth?
Did the staff face any delays or confusion?
Were customers kept informed?
Use the insights to fine-tune your setup before public launch.
Test. Review. Repeat.
Don’t hesitate to run multiple tests across different locations or queue types before opening the system to your customers.