The Visitor View is the attendee’s personal interface within Qwaiting. It keeps them informed, reduces uncertainty, and ensures a seamless experience from check-in to service completion.
What Visitors See
Once a visitor checks in via QR code, online booking, or walk-in they are redirected to a personalized status page. This live page provides:
Confirmation of Check-In
Current Queue Position
Estimated Wait Time
Location and Queue Info
Real-Time Status Updates
Option to Cancel or Leave the Queue
Custom Messages or Instructions from Staff
Accessible on Any Device
Mobile-friendly and responsive
No app required (for browser access)
Also available via Qwaiting Customer App on iOS and Android
QR code automatically redirects to the live page
Live Updates in Real Time
The Visitor View updates dynamically as their place in line changes. This:
Reduces the need to ask staff about status
Lowers perceived wait time
Prevents crowding near service points
Boosts satisfaction through transparency
Customizable Branding & Messaging
Admins can personalize the visitor page to match your business or event:
Add logos, colors, and custom headers
Display important instructions (e.g., "Proceed to Counter 3”)
Show promotions or announcements while guests wait
Why It Matters
Improves the overall customer experience
Frees up staff by reducing manual updates
Adds a layer of professionalism and clarity
Essential for hybrid and touchless service environments