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Appointments in Qwaiting

Learn how Qwaiting handles appointment

Qwaiting Team avatar
Written by Qwaiting Team
Updated over 2 weeks ago

Appointment System in Qwaiting

In Qwaiting, Appointments are advance reservations made by customers to secure a time slot for a service .

Appointments help you:

  • Manage customer flow better

  • Reduce wait times at peak hours

  • Improve customer experience by offering planned visits

Types of Appointments in Qwaiting

1 Automatic Booking

  • Staff can directly book an appointment for a customer from the backend panel.

  • Useful when a customer calls, emails, or visits in person to request a slot.

2 Booking Request (Customer-driven)

  • Customers can request an appointment themselves:

    • Through a booking link

    • By scanning a QR code

    • Directly on your website if integrated with Qwaiting
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  • The request can be automatically accepted or reviewed by staff before confirmation.

How it Works (Appointments Flow)

  • Customer selects preferred service, date, and time

  • Fills in required details (name, contact number, etc.)

  • Receives confirmation and booking details via SMS, Email, or WhatsApp

  • On the booked date/time, customer arrives and is served promptly

  • Bookings in Qwaiting help you move from walk-in only to a hybrid model where customers can plan visits making your service faster and more organized.

    Look how bookings can be managed in Qwaiting and fits your needs get a live demo with our team.


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