In Qwaiting, Appointments are advance reservations made by customers to secure a time slot for a service.
Appointments help you:
Manage customer flow better
Reduce wait times at peak hours
Improve customer experience by offering planned visits
2.1 TYPES OF APPOINTMENTS IN QWAITING
1 Automatic Booking
Staff can directly book an appointment for a customer from the backend panel.
Useful when a customer calls, emails, or visits in person to request a slot.
2 Booking Request (Customer-driven)
Customers can request an appointment themselves:
Through a booking link
By scanning a QR code
Directly on your website if integrated with Qwaiting
The request can be automatically accepted or reviewed by staff before confirmation.
2.2 HOW IT WORKS (APPOINTMENTS FLOW)
Customer selects preferred service, date, and time.
Fills in required details (name, contact number, etc).
Receives confirmation and booking details via SMS, Email, or WhatsApp.
On the booked date/time, customer arrives and is served promptly.
Bookings in Qwaiting help you move from walk-in only to a hybrid model where customers can plan visits making your service faster and more organized.
Look how bookings can be managed in Qwaiting and fits your needs get a live demo with our team.
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com