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Set up Notifications

Qwaiting Team avatar
Written by Qwaiting Team
Updated over 2 weeks ago

Keeping customers informed is key to reducing no-shows and improving service:

  • After a booking is confirmed, customers receive automated notifications.

  • Notifications can be sent via:

    • SMS to the customer’s registered phone number

    • Email

    • WhatsApp (if integrated)

  • Admins can:

    • Customize the message content

    • Enable or disable specific channels depending on communication preferences

  • Common notifications include:

    • Booking confirmation

    • Appointment reminders

    • Rescheduling or cancellation alerts

This ensures customers always know their appointment status.


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