Keeping customers informed is key to reducing no-shows and improving service:
After a booking is confirmed, customers receive automated notifications.
Notifications can be sent via:
SMS to the customer’s registered phone number
Email
WhatsApp (if integrated)
Admins can:
Customize the message content
Enable or disable specific channels depending on communication preferences
Common notifications include:
Booking confirmation
Appointment reminders
Rescheduling or cancellation alerts
This ensures customers always know their appointment status.