Qwaiting makes it simple for staff to track, monitor, and manage customer bookings in real-time for better service flow and queue management.
APPOINTMENTS MANAGEMENT OVERVIEW
Once a customer completes a booking, staff can access all booking details in the Booking Management section.
4.1 BOOKING LIST VIEW
In the Booking List, staff can view:
Total bookings for the selected day
Check-ins completed
Pending bookings
Canceled bookings
You can filter this list by:
Date: View bookings for any specific date.
Category: See how many bookings are under each service category.
Each booking entry displays:
Customer name
Email ID
Time slot
Booking status
Other relevant details
4.2 CALENDAR VIEW
Qwaiting also offers a Booking Calendar view.
Quickly see the number of bookings per day.
View bookings slot-wise for each date.
Helps with daily planning and resource allocation.
On the Day of Booking: Queue Management
On the day of the appointment:
The customer checks in and automatically joins the live queue.
2. Staff can view real-time visitor status in the Call Screen.
3.Using the Call Screen:
See the list of visitors waiting in queue.
Call customers in order based on their time slot and status.
Manage flow efficiently and reduce wait time.
This streamlined process ensures smooth booking handling from start to finish, helping your team deliver a seamless customer experience.
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com