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Manage Bookings in Qwaiting

Qwaiting Team avatar
Written by Qwaiting Team
Updated over a week ago

Qwaiting makes it simple for staff to track, monitor, and manage customer bookings in real-time for better service flow and queue management.

Booking Management Overview

Once a customer completes a booking, staff can access all booking details in the Booking Management section.

Booking List View

In the Booking List, staff can view:

  • Total bookings for the selected day

  • Check-ins completed

  • Pending bookings

  • Canceled bookings

You can filter this list by:

  • Date: View bookings for any specific date.

  • Category: See how many bookings are under each service category.

Each booking entry displays:

  • Customer name

  • Email ID

  • Time slot

  • Booking status

  • Other relevant details

Calendar View

Qwaiting also offers a Booking Calendar view.

  • Quickly see the number of bookings per day

  • View bookings slot-wise for each date

  • Helps with daily planning and resource allocation

On the Day of Booking: Queue Management

On the day of the appointment:

  1. The customer checks in and automatically joins the live queue.

  2. Staff can view real-time visitor status in the Call Screen.

  3. Using the Call Screen:

    • See the list of visitors waiting in queue

    • Call customers in order based on their time slot and status

    • Manage flow efficiently and reduce wait time

This streamlined process ensures smooth booking handling from start to finish, helping your team deliver a seamless customer experience.


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