A waitlist is a tool or system used by businesses and organizations to manage people who are waiting for a service, product, or spot. Instead of standing in a physical line, people “join” the waitlist and get notified when it’s their turn.
Where waitlists are used:
Restaurants & cafés
Clinics & hospitals
Salons & spas
Customer service desks
Events & classes
Product launches or beta programs
How it works:
Customer joins the waitlist (online, via QR code, by phone, or added by staff).
Customer gets updates (via SMS, email, WhatsApp, or display screen).
Business calls the customer when it’s their turn.
Customer is served or gets access to the product/service.
Why businesses use waitlists:
Reduce physical crowds and queues
Keep customers informed and comfortable
Improve service order and efficiency
Analyze wait times and customer flow
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