To ensure smooth operations and avoid overloading your team, you can set a daily limit on how many people can join the waitlist. This is ideal for:
Busy days
Limited staff availability
Managing daily service capacity
How to Set a Daily Waitlist Limit
Log in
Sign in to your admin panel as an administrator or manager.Go to Settings
Navigate to:
Settings → Ticket Screen Setting → General SettingFind the Limit Option
Look for the field labeled:
“Max number of visits on the waitlist”
(This may also appear as “Maximum tickets per day” depending on your system version.)Set the Limit
Enter the maximum number of customers your team can handle in a day.
Example: If you can serve 100 visitors, enter 100.Save Changes
Click Save to apply the limit.
What Happens After the Limit is Reached
Once the maximum number of visitors has joined the waitlist:
No more customers can join for that day
Instead, they’ll see a message like:
“Service not available at this time..”
Why This Feature Helps
Prevents overcrowding and long wait times
Ensures staff are not overwhelmed
Avoids disappointing walk-ins when no slots are available
Keeps your waitlist efficient and manageable
This simple setting makes a big difference in streamlining service flow, protecting staff wellbeing, and improving customer satisfaction.