Sometimes customers may decide not to wait due to long queues, changing plans, or unexpected emergencies. To improve customer experience and reduce no-shows, Qwaiting allows customers to voluntarily leave the waitlist.
How to Enable the "Leave waitlist" Feature
Log in to the Admin Panel
Use your administrator credentials to access the backend.Go to Settings
Navigate to:
Settings → Ticket Screen Setting → General SettingFind the Option
Look for the checkbox labeled:
“Allow customer to leave the line”Enable the Feature
Check the box to activate this setting.Save Your Settings
Click Save to apply the changes.
What Customers Will See
Once enabled:
Customers who have checked in will see a “Leave waitlist” button on their:
Mobile ticket screen
Kiosk interface
When a customer chooses to leave:
Their spot in the queue is immediately removed
The staff’s Call Screen updates in real-time
Benefits of This Feature
Reduces no-shows
Keeps the waitlist accurate and current
Improves customer satisfaction by offering flexibility
Helps staff avoid calling customers who are no longer waiting
Empowering customers with the ability to leave the queue on their own terms makes your service experience smoother, more transparent, and more respectful of their time.