In Qwaiting, a ticket is a unique digital number automatically assigned to each customer when they:
Check in at a kiosk
Book an appointment online
Scan a QR code at the location
What the Ticket Does
The ticket serves as a key part of queue management by helping to:
Identify and track each customer individually
Show their position in the queue and estimated waiting time
Record the service or department they selected during check-in or booking
Where Tickets Are Used
Customer Side
On mobile or kiosk screens as a digital receipt
To check real-time queue status and position
Staff Panel
Used to manage, monitor, and call customers in the right order
Display Screens
Shows the current ticket number being served
Keeps waiting customers informed
Why It Matters
Tickets make the queue process:
Organized – every customer is accounted for
Transparent – customers can see their place in line
Efficient – staff can serve customers in a clear, trackable order
In short, tickets are the foundation of a smooth and fair queuing experience in Qwaiting.