Customizing Customer Information Fields in Qwaiting
To collect specific customer data during check-in or appointment booking, Qwaiting allows you to customize the form fields shown on the ticket screen. This helps in capturing only the data you need for service delivery, analytics, or reporting.
Step 1: Access Manage Form Fields
Log in to your Qwaiting Admin Dashboard
Go to Settings
Click on Manage Form Fields
Step 2: Add a New Field
Click on Add New Field to begin creating a custom field.
Step 3: Configure the New Field
While adding the new field, configure the following:
Title: Enter the label customers will see (e.g., “Membership Number”, “Purpose of Visit”)
Type: Choose the appropriate input type – text, number, dropdown, checkbox, etc.
Size of Text: Define the width or size of the input box.
Display Options: Choose where this field should appear:
On the Ticket Screen (for staff view)
On the Printed Ticket
On the Customer Booking/Check-in Form
Category: Assign this field to a specific service or department, if needed. For example, you may only require this field for certain service types.
Step 4: Save
Once you've filled out all the required configurations, click Save.
Your custom field will now appear in the selected locations, allowing you to:
Collect tailored customer information
Improve data accuracy for specific services
Enhance your reporting and customer experience