In Qwaiting, customers can receive their queue tickets in two convenient ways, based on how they check in:
Digital Ticket – If the customer checks in using their mobile phone, the ticket appears digitally on their screen.
Printed Ticket – If the customer checks in using a self-service kiosk, a physical ticket is printed directly from the kiosk.
Step-by-Step: How a Ticket Is Generated
1. Start the Check-In Process
Click the booking/check-in link shared by the business
Or scan the QR code displayed at the service location
2. Choose Your Visit Type
Select Check-In (for walk-in customers)
Or proceed with your existing Appointment if already booked
3. Select a Service
Choose the service, department, or category you want from the available list.
4. Enter Personal Information
Fill in the required fields such as:
Name
Phone Number
Email ID (optional or required depending on business settings)
5. Receive Your Ticket
Once submitted, your ticket will be generated. It includes:
Token Number – Your unique queue position
Estimated Waiting Time – Approximate wait duration
Arrival Time – When you joined the queue
Waiting List View – Shows how many customers are ahead of you
Additional Details – Any other business-configured info (like service name or location)
6. Wait for Your Turn
Track your queue status on your mobile screen (for digital tickets)
Watch the on-site display screens (for both digital and printed tickets)
When your token number is called, proceed to the counter for service