Categories are used to group or classify services based on type, purpose, or department. They act as organizing labels that help both businesses and customers navigate available services more efficiently.
In Qwaiting, categories represent broad service types offered by your business.
Each category can contain multiple services under it.
For example:
A Hospital might have categories like:
OPD Services
Laboratory
Pharmacy
A Bank may use categories like:
Account Opening
Loan Services
Cash Deposit/Withdrawal
Where It’s Used:
Displayed to customers during booking
Used in kiosk screens, mobile views, and QR code menus
Helps in staff-side token assignment
Why Are Categories Beneficial?
1. Organized Service Flow
Makes it easier for customers to find and select the right service.
2. Faster Queue Management
Staff can filter queues based on category, speeding up operations.
3. Better Reporting & Insights
Admins can view performance data category-wise (e.g., average wait time per category).
4. Enhanced Customer Experience
Reduces confusion and improves self-service during registration or booking.
5. Multi-Department Support
Perfect for businesses with multiple service departments or service types.
Categories in Qwaiting play a crucial role in streamlining the service selection process for both walk-in and appointment visitors. By setting them up correctly, businesses can enhance customer experience, reduce confusion, and manage queues more efficiently.
If you have any questions or need assistance, our support team is here to help. Connect with us via chat or click on the 'Contact Us' button below.