Creating and Managing Services in Qwaiting
To organize your offerings and make it easier for customers to navigate your services, Qwaiting allows you to create and manage Services. Services help segment your business operations and streamline the queue experience across kiosks, mobile devices, and online platforms.
By configuring services correctly, you ensure a smoother customer journey and more efficient queue management for your staff.
Why Use Services?
Using services in Qwaiting helps you to:
Group offerings by type, purpose, or department
Simplify service selection for customers
Reduce confusion during registration or booking
Create clear and structured queue flows
Improve staff-side queue handling and reporting
How to Add Services in Qwaiting
Step 1: Access the Services Section
Log in to your Qwaiting Dashboard.
Navigate to the Services section from the side menu.
Step 2: Understand Service Levels
Qwaiting supports a multi-level service structure, allowing you to organize services hierarchically:
Level 1: Main Service
(e.g., Department or Service Category)Level 2: Sub-Service
(e.g., Specific services under a department)Additional Sub-levels: Optional, based on your service hierarchy
This structure is ideal for businesses with multiple departments or complex service offerings.
Step 3: Add a New Service
Click the Add Service button and configure the following details:
Basic Information
Service Name: Name of the service.
Service Name (Other Language): Enter the service name in another language if required.
Acronym: Short abbreviation for quick reference.
Display Settings
Display On: Choose where the service should appear:
Ticket Screen
Transfer Screen
Both
For Screen: Select visibility for:
Walk-In Screen
Appointment Screen
Both
For Screen (Other):
Backend Screen only
Appointment Screen only
Both
Service Configuration
Service Type: Select whether the service is Paid or Free.
Image/Icon: Upload an icon to visually represent the service.
Locations: Choose the location(s) where this service should be available (useful for multi-branch businesses).
Optional Details
Service Time (in minutes): Estimated service duration shown to customers.
Service Note: Add notes related to the service (ensure the Service Note option is enabled).
Description: Provide a brief explanation to help customers understand the service.
Once all required and optional fields are completed, click Create to save the service.
After Service Creation
The newly created service will appear in the Services list.
Customers will see available services during check-in or booking.
Staff can manage and assign tokens based on selected services.
Resulting Benefits
A well-configured service structure:
Improves customer self-service
Creates a more intuitive registration experience
Enables faster and more accurate queue handling
Supports better reporting and operational insights
Watch: How to Add Services in Qwaiting
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com