1. Walk-in Flow
When a customer arrives, they have two options on the check-in screen:
Appointment – if they’ve booked in advance.
Check-In – if they haven’t made a prior booking.
If the customer chooses Check-In:
A list of service categories will be displayed.
They will select the desired category (and sub-category, if applicable).
After selecting the service, they will be redirected to a Form where they must enter their basic information.
Once completed, a ticket is generated and the customer joins the queue.
2. Booking Flow
When a customer accesses the booking link or scans a booking QR code:
They are redirected to the Booking Page, where all available service categories are shown.
After selecting a category, they are taken to the Time Slot Selection page.
Once a date and time are chosen, they proceed to the Information Page to enter their details.
After submitting the form, a booking confirmation and booking ID are generated.
On the day of the appointment, the customer selects Appointment on the check-in screen and enters the Booking ID to check in.
3. Staff View
On the Staff Screen, all visitors in the queue appear on the right -hand side panel.
When a staff member calls a customer, they can view full details including:
Visitor name
Service category selected
This information helps staff manage the queue efficiently and ensures that each visitor is directed to the appropriate counter for the service they selected.
By properly setting up and utilizing service categories, Qwaiting ensures a smooth and structured flow for both walk-in and appointment-based customers. It enhances the customer experience, streamlines queue management, and gives staff clear insights into each visitor’s service needs resulting in faster service and better operational efficiency.
See How Categories Appear in Booking & Walk-In Flow