Counters in Qwaiting
Counters in Qwaiting represent physical service points or locations where customers are attended to. These can be desks, booths, rooms, windows, or service stations essentially, any place where a staff member provides service to a customer.
Examples of Counters by Industry:
Hospital - Room 101, Lab Counter, OPD Desk
Bank - Counter 1, Cash Deposit Window, Loan Desk
Clinic - Reception, Doctor's Chamber, Billing
Government Office - Counter A, Token Desk, Inquiry Window
Purpose of Counters:
Help organize where each customer is served
Allow token routing to specific service points
Enable staff to be assigned to particular counters
Display counter information on the Display Screen for customers to follow
Staff in Qwaiting
In Qwaiting, staff refers to the people who handle customer flow, manage tokens, and provide services at various touchpoints like counters, service desks, or departments. Each staff member can be assigned to a specific role or counter, helping streamline the customer journey.
Who is Considered Staff?
Staff can include:
Receptionists
Service agents
Doctors
Bank tellers
Front desk personnel
Customer support representatives
Anyone who interacts with the queue system to serve, call, or complete tokens is considered staff.
Benefits of Managing Staff in Qwaiting
Smooth Operations: Assigning staff to specific counters ensures faster and more organized service delivery.
Access Control: Roles (Admin, Manager, Staff) allow you to give the right level of access to each team member.
Efficient Token Handling: Staff can call, serve, and complete tokens directly from their dashboard.
Performance Tracking: Admins can monitor staff productivity and service time through reports.
Better Customer Experience: With clearly assigned staff, queues move faster and customers are served more efficiently.