Counters and staff are core components of Qwaiting’s queue management system. Together, they define where services are delivered and who is responsible for serving customers.
Counter Guide
What Is a Counter in Qwaiting?
A counter represents a service point where customers are attended to by staff. This can be:
A physical desk or service window
A consultation room or office
Any designated location where a service is provided
Counters help route customers correctly and ensure smooth service flow.
How to Set Up Counters
Log in to the Qwaiting Admin Dashboard.
Navigate to Counters from the menu.
Click Add Counter.
Enter the Counter Name.
Select or assign the Location.
Click Save.
Once created, counters can be assigned to staff and linked to services.
Staff Setup Guide
A staff member is anyone responsible for managing queues and serving customers. This may include:
Receptionists
Doctors
Service agents
Tellers or support executives
Staff members log in to Qwaiting and handle tokens based on their assigned role and permissions.
How to Add Staff
Log in to the Qwaiting Admin Dashboard.
Navigate to Staff > Add Staff.
Fill in the required details:
Full Name
Username (used for login)
Email ID
Password
Mobile Number (optional)
Select the appropriate Role:
Admin: Full access to all system settings and reports
Manager: Can manage services, counters, and view reports
Staff: Can call, serve, and complete tokens only
(Optional) Assign the Counter or Area the staff member will manage.
Click Save.
Once added, the staff member can log in using the assigned credentials and access features based on their role.
Why Add Staff in Qwaiting?
Adding staff allows you to:
Assign specific staff members to specific counters or services
Control system access using roles and permissions
Track which staff member served each token
Monitor staff workload and performance through reports
Improve overall service efficiency and accountability
By configuring counters and staff correctly, businesses can ensure structured service delivery, efficient queue handling, and improved customer experience. Proper setup also enables accurate reporting and better operational control.