In Qwaiting, staff refers to the team members who actively use the system to manage and serve customers. These are the users who handle queue operations and directly interact with the system’s features during daily work.
Typical roles of staff in Qwaiting:
Calling and serving customers from the waiting list
Managing appointments (booking, confirming, or canceling)
Transferring customers to other counters or staff when needed
Updating queue statuses (e.g., marking tickets as closed, missed, or canceled)
Requesting breaks through the system
Viewing reports related to their work, if their role allows
How staff are set up in the system:
The admin creates staff accounts and assigns each staff member a role, which controls what they can access (like call screens, reports, or counters).
Staff members can be linked to:
Specific counters
Particular locations or branches
Service categories they are responsible for
Staff in Qwaiting are the frontline users who keep your queue management system running smoothly by serving customers, managing queues, and ensuring an organized service flow.