The Staff Performance Report helps managers and admins monitor and evaluate how effectively each staff member is serving customers.
What the report shows:
Number of visitors served by each staff member.
Category-wise breakdown to see which services or counters each staff member handled.
Total serving time to measure how long staff spent actively attending to visitors.
Visual data (like graphs or charts) to make performance comparisons easier.
Why it’s useful:
Identify top-performing staff and reward them.
Spot staff members who may need additional training.
Balance workloads by understanding service distribution across team members.
Improve overall customer service by making data-driven staffing decisions.
How to view the report:
Log in to the admin dashboard.
Go to the Reports section.
Select Staff Performance Report from the list.
This report helps you evaluate staff workload, performance trends, and customer service quality all in one place.