The Service Report helps you analyze your queue data based on specific service categories that you define in the system.
How it works:
You can filter the report by selecting the category you want to review.
After selecting the category, you can choose what type of data you’d like to see:
Missed – Number of tickets where customers didn’t show up.
Closed – Successfully completed services.
Canceled – Services canceled either by staff or by the customer.
Pending – Tickets still waiting to be served.
In Progress – Tickets currently being processed.
Insights provided:
The report displays each status as a percentage of the total tickets in the selected category.
This helps managers and staff quickly see:
Where most tickets are ending up (e.g., many cancellations or missed appointments).
Which categories have the highest service completion rates.
Bottlenecks in pending or in-progress tickets.
By using the Service Report, businesses can better understand service performance at a category level, identify issues, and improve overall operational efficiency.