Notification setting
The Messages Settings section controls all automated notifications sent to customers during their journey in the queue system. These messages can be sent via WhatsApp, Email, or SMS, depending on the business’s communication preferences.
Settings > Notification Setting
Available Notification Channels:
The system provides three dedicated panels where message settings can be configured:
WhatsApp Panel
Email Panel
SMS Panel
Each panel allows you to enable/disable notifications and customize message content based on different customer interaction points.
Message Triggers:
Notifications can be set up for the following events:
Token Booked
Token Called
Token Missed
Token Completed
Service Feedback Request
Customization Options:
In each panel (WhatsApp, Email, SMS), you can:
Edit the message text (with dynamic fields like [Customer Name], [Token Number], etc.)
Choose language preferences
Preview the message format.
Decide whether a specific channel should be active for that event.