1. Registration Settings
The Registration Settings allow you to control which fields the customer must fill out when registering through booking, kiosk, or QR code.
Settings > Manage Form Fields
Steps to Configure:
Go to Settings in the admin panel.
Click on Manage Form Fields.
Click the “Add” button to create new fields.
Add essential fields like:
Name
Phone Number
Email ID
These fields ensure the system collects the necessary customer information for registration and communication.
2. Queue Display Settings
Navigation Path:
Settings > screen template and setting
Control what queue-related information is shown on public screens or customer devices.
Customizations Include:
Enable/disable real-time token display
Show/hide details like:
Current serving token
Estimated wait time
Number of people ahead
Display branch or service-specific queues
This ensures customers are well-informed while waiting and improves transparency.
3. Booking Settings
Navigation Path:
Settings > booking setting
Define how customers can pre-book their tokens via the website, mobile app, or kiosk.
Features Include:
Enable/disable advance booking
Set booking time windows (e.g., book up to 2 days in advance)
Limit number of bookings per user
Define cancellation/reschedule rules
Option to send confirmation messages after booking
This helps businesses manage customer flow and reduce peak-hour congestion by encouraging advance planning.