Notification Settings in Qwaiting
Notification Settings in Qwaiting allow you to automate communication with customers at every stage of their journey ensuring they stay informed, updated, and engaged. Notifications can be sent via SMS, Email, and WhatsApp based on the admin's configuration.
Where to Access Notification Settings:
Settings > Notification Settings
Main Notification Channels:
SMS
Sent to the customer’s registered mobile number
Used for booking confirmations, token calls, missed alerts, etc.
Requires a valid number and active SMS gateway
Sent to the email ID provided during registration
Used for confirmations, detailed updates, and feedback requests
Requires email integration like SMTP or SendGrid
Sent to customer’s WhatsApp number (if valid and enabled)
Used for booking alerts, live token updates, and feedback
Requires WhatsApp Business API integration
Admins can enable or disable any of these channels based on business preferences.
Types of Notifications You Can Configure:
Booking Confirmation
Sent when an appointment/token is successfully booked.
Token Called
Notifies the customer when their token is being called.
Token Missed
Alerts if the customer doesn’t respond in time.
Token Completed
Informs the customer that their service has been completed.
Feedback Request
Send a message asking the customer to rate or review the service.
Benefits of Notification Settings:
Keeps customers informed and updated at every step.
Reduces the need for manual communication.
Enhances the overall customer experience.
Encourages feedback and engagement through follow-ups.