What Are Message Variables?
Message variables are smart tags used in notification templates that get replaced with real-time information when the message is sent. They pull data directly from customer details or booking records and insert it into the message automatically.
For instance, rather than manually typing a customer's name, you can use a placeholder like {{customer_name}}, which will automatically display the correct name for each recipient.
Commonly Used Variables
Below are some standard variables available in QWaiting:
{{panel_name}} – Name of the service or department panel
{{token}} – Customer's queue/token number
{{queue_count}} – Number of people ahead in the queue
{{waiting_time}} – Estimated waiting time in minutes
{{ticket_link}} – Link to the customer’s ticket
{{booking_date}} – Scheduled booking date
{{booking_time}} – Scheduled booking time
These variables can be used across SMS, Email, and WhatsApp notifications.
How to Use Variables in QWaiting
To add variables to your message template:
Go to Settings > Notification Settings
Select the desired notification channel (SMS, Email, or WhatsApp)
Click on Template Settings for that channel
Open the Variable list from the editor panel
Choose the required variable and click Add to Body
Customize your message body as needed
Click Save to apply the changes
This feature allows you to create personalized and professional messages that enhance the customer experience.