5.1 HOW FEEDBACK NOTIFICATIONS WORK IN QWAITING
Feedback notifications in Qwaiting automatically collect customer feedback after a visitor has completed their service or visit. This helps businesses understand customer satisfaction, identify improvement areas, and maintain high service quality all without manual follow-ups.
Before sending any feedback notifications, the feedback system must first be enabled.
Step 1: Enable the Feedback System
Log in to your Qwaiting Dashboard.
Go to Settings.
Open Feedback Settings.
Enable the Feedback System option.
Once this setting is enabled, Qwaiting can start collecting feedback from customers.
Step 2: Configure Feedback Notification Templates
After enabling the feedback system, you need to set up the notification message that will be sent to customers.
Go to Settings > Notification Settings.
Select the communication channel you want to use:
SMS
Email
WhatsApp
Example: If you want to send feedback requests via WhatsApp, select WhatsApp as the notification channel.
Step 3: Select and Customize the Feedback Template
Under the selected channel, choose the Feedback Notification template.
Customize the message content:
Write a thank-you message
Request customer feedback
Add dynamic variables (such as customer name, token number, or service name)
Add a feedback link:
You can include a direct feedback link in the message
Alternatively, you can attach a link to a feedback form if you are using a custom form
Example message:
“Thank you for visiting us! We’d love to hear your feedback. Please share your experience here: [Feedback Link]”
Click Save to store the feedback message template.
5.2 HOW FEEDBACK NOTIFICATIONS WORK AFTER SETUP
Once configured:
Feedback notifications are automatically triggered after a service is completed.
Customers receive a message through the selected channel.
Customers can submit feedback using the provided link or form.
Feedback data becomes available in the Feedback Reports section for analysis.
By enabling the feedback system and configuring feedback notification templates, Qwaiting ensures a smooth and automated way to collect customer feedback. This process helps businesses continuously improve service quality, monitor customer satisfaction, and enhance the overall customer experience.
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com