Feedback notifications in Qwaiting help you automatically collect customer feedback after their visit or service.
These messages are sent to customers through your chosen channels (SMS, Email, or WhatsApp) and usually include a thank-you note and a link or request for feedback.
Collecting feedback this way helps you:
Understand customer satisfaction
Identify areas for improvement
Maintain a high standard of service quality
Steps to Set Up Feedback Notification in Qwaiting
1 Go to Settings
Login to your Qwaiting dashboard and navigate to the Settings section.
2 Open Notification Settings
Inside Settings, click on Notification Settings.
3 Select the Channel
Choose the channel through which you want to send feedback notifications:
SMS
Email
WhatsApp
4 Select Feedback Message
Find and select the Feedback notification type.
5 Write the Message Body
Enter the message content you want to send to customers.
Example:
“Thank you for visiting! We’d love to hear your thoughts. Please share your feedback here: [feedback link]”
6 Enable the Notification
Turn on (enable) the feedback notification option.
7 Save the Message
Once you’ve finished writing, click Save to store your message content.
8 Save Settings
Finally, click Save again to apply and activate all changes.