Integration of Counters and Staff in Qwaiting
In Qwaiting, Counters and Staff are closely linked to ensure smooth queue operations and service delivery. Each counter represents a physical or virtual service point, while staff are the users who operate those counters. The system allows admins to assign staff members to specific counters, which helps in managing customer flow and token handling more efficiently.
How They Work Together:
When a staff member logs in, they are shown only the counters they are assigned to (if restrictions are set).
Tokens can be called, served, or completed only from the counter assigned to the logged-in staff.
Each counter can have one or multiple staff members assigned, depending on shift and workload.
On the display screen, when a token is called, it shows the counter/area name and helps customers know where to go and who is serving.
Benefits of Counter-Staff Integration:
Ensures only authorized staff operate specific counters.
Prevents confusion by directing customers to the correct service point.
Enables real-time tracking of which staff handled which token.
Improves accountability and reporting with data by staff and counter.
Allows for flexible scheduling by reassigning staff to different counters as needed.