Healthcare with Qwaiting

A busy multi-specialty clinic struggled with long patient wait times and crowded waiting areas, which often led to frustration for both patients and staff. After implementing Qwaiting, the clinic transformed its operations.

With online booking, dynamic ticket generation, and real-time queue updates, patients could check in remotely and receive accurate wait time estimates. The clinic also set up separate service categories—such as doctor consultations, lab tests, and prescription refills each managed by dedicated counters and staff.

As a result, the clinic saw a 30% reduction in average patient wait times and a significant improvement in patient satisfaction scores. Staff found it easier to manage the flow, focus on care, and handle unexpected surges. By streamlining its processes with Qwaiting, the clinic not only improved efficiency but also created a calmer, more patient-friendly environment.