Transforming Customer Experience at a Salon with Qwaiting
A popular city salon often faced walk-in rushes and unpredictable wait times, leading to customer frustration and overworked staff. After adopting Qwaiting, the salon introduced online booking and an in-store self-check-in kiosk, letting customers easily reserve slots or join the queue on arrival.
They also set up service categories—like haircuts, coloring, manicures, and facials—so customers could select exactly what they needed, helping staff plan appointments and balance workloads more effectively.
Within weeks, the salon saw a significant drop in wait times and fewer scheduling conflicts. Customers appreciated receiving real-time updates about their place in the queue via SMS or WhatsApp, making visits feel smoother and more relaxed. For the staff, clearer scheduling reduced stress and improved service quality.
By using Qwaiting, the salon not only became more efficient but also turned waiting time into part of a professional, welcoming experience that kept clients coming back.