Education with Qwaiting

A large university faced daily challenges managing queues at key student service centers including admissions, fee payments, and document verification. Long wait times and crowded lobbies often led to student frustration, especially during enrollment periods.

By implementing Qwaiting, the university introduced online pre-booking and QR code-based self-check-in. They set up service categories such as Transcript Requests, ID Card Issuance, and Enrollment Support, allowing students to choose exactly what they needed and get directed to the right counter.

This helped reduce average wait times and kept service areas from becoming overcrowded. Students received real-time updates via SMS and email, so they could plan their day better instead of waiting in lines.

Staff could now view live queue data, making it easier to allocate resources during peak periods. As a result, the university improved service efficiency, reduced student stress, and created a smoother campus experience that supported both students and administrative teams.