Retail with Qwaiting

A busy electronics retail store struggled with crowded service counters, long lines for returns and exchanges, and frustrated shoppers, especially during weekend rushes and sales events. To improve the experience, the store adopted Qwaiting.

They set up categories like Product Exchange, Technical Support, and Billing Help, allowing customers to join the right queue directly. Shoppers could register via an in-store kiosk, scan a dynamic QR code, or pre-register online before visiting.

This change led to shorter wait times, better-organized service desks, and clearer visibility into customer demand throughout the day. Customers received real-time SMS or WhatsApp updates about their queue status, so they could continue browsing while waiting instead of standing in line.

Store managers also benefited from detailed analytics, helping them schedule staff more effectively and reduce peak-time congestion. Thanks to Qwaiting, the store not only improved operational efficiency but also created a smoother, more enjoyable shopping experience that kept customers coming back.