Success Story: Enhancing Guest Experience in Entertainment Venues with Qwaiting
A popular family entertainment center featuring arcade games, VR experiences, and themed attractions often struggled with long lines during weekends and holidays. Guests had to wait around crowded entrances, leading to frustration and a drop in visitor satisfaction.
After implementing Qwaiting, the center introduced self-check-in kiosks and QR codes, allowing guests to join virtual queues for attractions like the VR zone, laser tag, and ride simulators. Service categories were set up for each attraction, helping the staff manage flow and reduce congestion.
Guests received real-time updates via SMS or WhatsApp when it was nearly their turn, so they could enjoy other parts of the venue, grab food, or shop instead of waiting in line.
The result? Wait times felt shorter, guest satisfaction improved, and staff could focus on delivering a better experience rather than managing physical lines. Thanks to Qwaiting, the center turned waiting into part of the fun creating a smoother, more enjoyable day out for everyone.