Summary Tab
The Summary tab provides a snapshot of daily activity and overall queue performance.
Here’s what you’ll find:
Date Filter
At the top, there’s a date selection tool.
Choose any specific date to view that day’s summary.
Easily switch between different days to compare performance.
Key Metrics
Below the date filter, the dashboard displays four primary counters:
Total Visits – Total number of visitors who checked in.
Served Visits – Number of visitors successfully served.
Cancelled Visits – Number of tickets or appointments that were cancelled.
Waiting – Current number of visitors waiting in the queue.
These counters help you instantly understand daily performance and customer flow.
Graphs & Charts
To make data more visual and easy to interpret, the summary tab includes:
Hourly Visits Graph – Shows visitor flow distributed hour by hour throughout the selected day. This helps identify peak hours.
Monthly Visits Graph – Displays total visits month by month, helping track long-term trends and seasonal patterns.
Serving & Waiting Times
The dashboard also tracks and shows critical timing metrics:
Average Serving Time – The average duration an agent spends serving a visitor.
Average Waiting Time – How long, on average, visitors wait before being served.
Max Waiting Time – The longest recorded wait time for any visitor during the selected period.
Max Served Time – The longest time taken to serve a single visitor.
These metrics help managers monitor and improve service efficiency.
Detailed Performance Graphs
At the bottom of the summary tab, there are three more detailed graphs:
Counter Visits – Number of visits handled per counter or desk.
Service Visits – Visits grouped by different services offered.
Agent Served Visits – Number of visits served by each agent.
These charts help analyze which counters, services, or agents are busiest or most efficient.
Walk-in Tab
This tab focuses specifically on visitors who arrive without prior appointments.
Displays real-time queue data.
Helps front-desk staff manage and track walk-in customers effectively.
Appointments Tab
The Appointments tab shows all visitors who have booked in advance:
View today’s scheduled appointments.
Track completed, cancelled, and upcoming bookings.
Helps staff plan and prepare for busy periods.
Summary
The Qwaiting Dashboard combines real-time data, visual analytics, and historical trends to help businesses:
Improve service delivery.
Optimize staff allocation.
Identify and address bottlenecks quickly.
With this comprehensive view, managers can make informed, data-driven decisions to enhance customer experience.