The Walk-ins tab is dedicated to managing and analyzing all visitors who come without a prior appointment. This section helps you track real-time activity, historical patterns, and performance metrics specifically for walk-in queues.
It is designed to give both managers and staff a quick yet detailed understanding of how walk-in traffic is handled across different days, services, and counters.
Filter by Time Range
At the top of the Walk-ins tab, there are quick filter options to view data over different periods:
Today – Shows walk-in data for the current day.
This Week – Displays data aggregated over the current week.
This Month – Provides a broader view across the month to identify trends.
These filters help you easily switch between short-term and long-term insights.
Graphs and Visual Analytics
The Walk-ins tab includes several graphs that break down visitor flow and staff performance into visual insights:
Call Handling Overview
Displays how effectively calls are being managed by the staff.
Shows the number of calls answered, missed, or forwarded.
Helps monitor staff responsiveness and identify peak call periods.
Walk-in Queue Visits
Graph showing the number of walk-in visitors entering queues during the selected period.
Helps understand the busiest days or times for walk-in traffic.
Overview & Summary by Date
Overview graph gives the overview about the calls how many are skipped , served, pending and cancelled
In the summary graph of tells us about the calls how many calls have been taken per hour.
Call History & Call Counter
Call History: Displays logs of all handled calls, including date, time, and agent.
Call Counter: Shows the total number of calls received, handled, or missed per counter.
Helps in analyzing communication effectiveness and ensuring no customer queries are overlooked.
Walk-in Visitors by Service
Graph showing the distribution of walk-in visitors by service type (e.g., Customer Support, Billing, Technical Help).
Useful to see which services attract the most walk-ins and optimize staffing accordingly.
Purpose & Benefits
The Walk-ins tab helps you:
Monitor real-time visitor activity.
Identify busy periods and plan staff schedules.
Track service demand trends among walk-in visitors.
Improve customer experience by reducing wait times and missed calls.