The Ticket Screen Settings allow you to fully customize how your customer screen and tickets appear. From layout and fonts to background images and ticket options, this setting helps businesses create a professional and branded experience for customers.
These settings are especially important because they:
Improve the customer experience by making the interface clear and visually appealing.
Support brand consistency with customizable logos, fonts, and colors.
Enhance ticket usability by adding customer details, service images, and queue forms.
1. Service Display Settings
Service Border Size – Adjust the border thickness of service tabs on the customer interface.
Service Font Size – Increase or decrease the text size for better readability.
Service Font Family – Change the font style to match your brand identity.
Service Show Layout – Choose whether services are displayed in rows or columns on the queue page.
2. Background Customization
Background Image – Upload a custom image to display as the background.
Background Size – Control how the image fits on the screen:
Cover: Stretches to fill the entire screen.
Contain: Fits inside the screen without cropping.
Auto: Automatically adjusts based on dimensions.
Background Repeat – Decide if the image repeats across the screen or shows only once.
Background Position – Set the image position (center, top, left, etc.).
3. Branding Elements
Logo Size – Adjust the logo size displayed on the queue page.
Ticket Image – Upload a custom image to appear on tickets.
4. Ticket Options
Display User Details on Mobile Ticket View – Show customer details (e.g., name, phone number) on mobile tickets.
Display Bottom Mobile Ticket View Buttons – Add action buttons (e.g., confirm, cancel) at the bottom of mobile tickets.
Enable Ticket Text – Allow custom messages to appear on printed tickets.
Show Service Images – Display icons or images alongside service names.
Queue Form Display – Show a form before generating a ticket (to collect name, phone, etc.).
5. Mobile Ticket Features
Late Arrival Options – Customers can indicate if they are:
5 minutes late
10 minutes late
Not coming
This helps staff adjust the queue efficiently.
Enable Priority Pattern – Generate tickets according to a defined sorting or priority rule.
Enable Mobile Ticket Waitlist Text – Show waitlist messages on mobile tickets.
Show Waitlist Table (Mobile + Print) – Display a waitlist table in both mobile and printed tickets.
Show Waitlist List Button – Add a button for customers to view the waitlist from mobile tickets.
6. Advanced Queue & Workflow Options
Enable Call Department – Generate tickets according to service workflow or department rules.
Use Staff Priority According to Third Level – Assign ticket priority based on a three-level staff hierarchy.
Enable Print Page Redirect on Kiosk Screen – After printing a ticket, the kiosk automatically redirects back to the main screen for the next customer.
Why These Settings Are Important
Personalization – Businesses can design customer-facing screens to reflect their brand style.
Efficiency – Options like late arrival notices, staff priorities, and waitlists streamline queue management.
Customer Experience – Clear, attractive, and informative screens reduce confusion and improve satisfaction.
Flexibility – Whether for appointments, walk-ins, or large queues, the settings adapt to your operational needs.
By configuring the Ticket Screen Settings, businesses not only manage queues better but also deliver a professional, user-friendly experience that leaves a lasting impression on customers.