The Label / Input Settings section allows you to define how text, labels, and messages appear across your queue, tickets, mobile app, and print screens. By customizing these fields, you can ensure that every customer-facing element matches your business branding and provides the right information at the right time.
1. Queue & Waitlist Headings
Queue Heading First – The main heading text shown at the top of the queue ticket.
Example: “Welcome to Nike”Queue Heading Second – The secondary heading text displayed just below the first queue heading.
Waitlist Heading First – The title text used for waitlist tickets.
Example: “Waitlist”
2. Mobile App Headings
Mobile App Heading First – The first title displayed on the mobile app ticket screen.
Mobile App Heading Second – The secondary title shown under the first heading.
3. Ticket Messages
Ticket Message 1 – Custom message with dynamic variables.
Example: “There are {{QUEUE COUNT}} queuing before you.”Ticket Message 2 – Another customizable ticket message with queue and wait time variables.
Example: “Your estimated waiting time is {{Waiting Time}} min.”Ticket Waitlist Message 1 – For waitlist customers, displays queue count.
Example: “{{QUEUE COUNT}} waiting”Ticket Waitlist Message 2 – Displays estimated wait time for waitlist.
Example: “Estimated wait {{Waiting Time}} mins”
Available Variables:
{{QUEUE COUNT}} – Displays the number of people currently in the queue.
{{Waiting Time}} – Shows the estimated waiting time in minutes.
4. Labels on Printed Tickets
Name Label on Print – Word or phrase before customer’s name.
Example: “Name: John”Token Label on Print – Word or phrase before the token number.
Example: “Token: 0012”Arrived Label on Print – Text used to show arrival status.
Example: “Arrived”Confirm Button Label on Print – Text shown on the confirmation button.
Example: “Confirm” or “Okay”
5. Button Labels
Submit Button Label – Text on the submit button.
Example: “Submit” or “Proceed”Back Button Label – Text on the back button.
Example: “Back” or “Go Back”
6. QR Code Taglines
QR Code Tagline – The first line of text below the QR code. Typically used for instructions or branding.
Example: “Scan to Book Your Slot”QR Code Tagline Second – A secondary text line under the QR code, often for extra details like contact info.
7. Token Settings
Token Number Digit – Defines the number of digits for tokens.
Example: “4 digits” → 0001, 0002, 0003Token Start From – Set the starting number for tokens.
Example: Start from 01 or 1001
8. Queue Time & Count Settings
Calculate Estimate Waiting Time & Queue Count by Service – System automatically calculates waiting time and queue count per service.
To Count, Select a Service Level – Choose how waiting time and queue size are calculated:
By service level
By wait time
By number of people in line
Service Estimate Time – Enter average service time (in minutes) per customer to calculate estimated wait time.
9. Time & Location Settings
Enable Time Slot – Decide if tickets are issued by specific time slots or by token numbers.
Select Timezone – Set your business’s timezone to ensure accurate ticket times.
Select Country Code Mode – Decide if the phone code field should:
Show only the default selected phone code
Display a dropdown with multiple country codes
Select Country Code for Phone – Set a default country code for phone numbers.
Example: +65 for Singapore
Why This Matters
Ensures clarity for customers with consistent labels and messages.
Enables dynamic updates using variables like {{QUEUE COUNT}} and {{Waiting Time}}.
Enhances branding and professionalism by customizing headings, taglines, and ticket formats.
Improves queue management accuracy with estimated wait times and token configurations.