The Language Settings in Qwaiting allow you to customize the system’s interface and ticketing content to match the preferred language of your customers and staff. By default, English is set as the system language, but you can switch to other languages or configure translations for specific sections.
This ensures your services are more accessible, inclusive, and customer-friendly.
1. Default Language Selection
By default, the dashboard and tickets are set to English.
You can change the language to your preferred one, and the system will automatically display content in that language.
Tip: If you want to offer services in multiple languages only for customers (not for admin use), you can set translations at the service or form level.
2. Service Page Language Options
Service Name – Add the service name in another language to display on the customer-facing screen.
Service Other Names – If you want to display an alternate name for the service in a different language, you can configure it here.
Service Description – Add service descriptions in other languages. Customers will see this on the service selection screen.
Service Notes – If your service has notes or additional instructions, you can provide translations for them here.
3. Manage Form Inputs Page
This section allows you to configure multilingual support for various form labels and customer-facing fields.
You can translate or edit:
QR Code Tagline
QR Code Tagline Second
Queue Heading First
Queue Heading Second
Submit Button Label
Back Button Label
Arrived Label on Print
Name Field
Manage Form Input Placeholders
If you want placeholders (example: “Enter your name”, “Enter your phone number”) to appear in another language, you can update them here.
4. Ticket Page Language Options
On tickets, you can customize or translate the following fields:
Print Name Label – The label that appears before the customer’s name.
Print Token Label – The label shown before the token number.
Arrived Time Label – The label for arrival time on the ticket.
Ticket Message 1 – Add custom text with variables.
Example: “There are {{QUEUE COUNT}} customers before you.”
Ticket Message 2 – Add text with both queue count and wait time.
Example: “Your estimated waiting time is {{Waiting Time}} mins.”
Confirm Button Label – The text on the confirmation button (e.g., Confirm, OK, Proceed).
Why Language Settings Matter
Customer Inclusivity – Serve a diverse audience in their preferred language.
Localization – Build trust by using familiar language and terms.
Clarity – Reduce misunderstandings by providing instructions in multiple languages.
Flexibility – Translate only customer-facing content while keeping admin tools in English (or your default).
With Qwaiting Language Settings, you can deliver a personalized and localized experience whether it’s on the service page, queue form, mobile app, or printed tickets.