The Call Screen Settings in Qwaiting allow administrators and staff to control how queues, visitor information, and queue actions appear and function during live operations. These settings help staff manage visitors more efficiently, reduce waiting confusion, and ensure a smooth and professional service experience. By configuring these options, organizations can customize the call screen according to their operational needs.
The following settings are available within the Call Screen module:
1. Show Services Name on the Visitor List
This option displays the selected service in the waiting visitor list. When enabled, the service name appears first, followed by the token number and other visitor details.
2. Show Fixed Queue Count on the Visitor List
When enabled, the visitor list always displays a fixed number of queues, regardless of how many tickets are generated.
3.Missed Queue History Popup
When a ticket is moved to the missed queue and this option is enabled, clicking the ticket number will first display the ticket history. If disabled, clicking the missed ticket will automatically recall the visitor.
4.Enable Move Back Button
When enabled, a Move Back button appears on the call screen. This allows staff to move a ticket back to the waiting queue.
5.Enable Skip Button and Missed Queue List
This option allows staff to skip the current visitor without cancelling the ticket. The skipped ticket is moved to the missed queue list, where it can be managed later.
6.Enable Recall Button
When enabled, staff can recall a visitor who may have missed the initial call.
7. Enable Hold Button and Hold Queue List
This feature allows staff to place a ticket on hold. The ticket is moved to the hold queue list and can be called again later if required.
8.Show Missed Queues for Assigned Services Only
Displays only the missed queues related to the services assigned to the logged-in staff.
9. Enable Send SMS Button
Allows staff to send SMS notifications or updates directly to visitors from the call screen.
10.Enable Visitor History Button
Displays the visitor’s queue history, including when the ticket was called, missed, or placed on hold.
11. Enable Counter Change Option for Staff
Allows staff members to switch between assigned counters directly from the call screen.
12. Hide Waiting Time on Call Screen
When enabled, the waiting time for each visitor will not be displayed on the call screen.
ENABLED DISABLED
13. Enable Cancel Button
Allows staff to cancel a ticket, moving it to the cancelled queue status.
ENABLED DISABLED
14.Display Served Queue on Call Screen
Shows a list of token numbers that have already been served
ENABLED DISABLED
15. Enable Total Served Queue Count
Displays the total number of visitors served by the staff.
ENABLED DISABLED
16.Enable Transfer Button
Allows staff to transfer a ticket to another service or staff member
ENABLED DISABLED
17. Enable Edit Visitor Button
Allows staff to edit or update visitor details when required.
18.Enable Sound Notification
Plays a sound notification when actions occur, such as calling the next visitor or closing a ticket.
19.Enable Break Button
Allows staff members to mark themselves as on break during working hours.
ENABLED DISABLED
20. Enable Suspension Button
Cancels all active queues and sends SMS or email cancellation notifications to visitors.
ENABLED DISABLED
21.Enable name instead of token number
Displays the visitor’s name on the call screen.
ENABLED DISABLED
22.Enable Add Note Button
Enables staff to add notes about a visitor or ticket
ENABLED DISABLED
23.Enable Counter Transfer Option
Allows staff to transfer tickets between counters.
ENABLED DISABLED
24.Enable Service Transfer Option
Allows tickets to be transferred between different services
ENABLED DISABLED
25.Enable Transfer Token List
Displays the list of tokens that are eligible for transfer.
ENABLED DISABLED
26.Enable Waiting Popup
When enabled, a popup appears on the screen showing how long visitors have been waiting.
27.Enable Show Average Waiting Time
Displays the average waiting time for visitors on the call screen.
ENABLED DISABLED
28.Enable Visitor List
Enables the visitor list display on the call screen
ENABLED DISABLED
29.Enable Email Option
Allows staff to send email notifications to visitors directly from the call screen
30.Show Waiting Time Popup (Minutes)
This setting allows administrators to define the waiting time threshold for the popup. For example, if the value is set to 10 minutes, a popup will appear when a visitor has been waiting for 10 minutes.
31.Fixed Queue Size
Limits the number of visitors visible on the call screen. For example, if there are 20 visitors in the queue but the limit is set to 10, only the first 10 visitors will be displayed.
4.2 BUTTON AND LABEL CUSTOMIZATION
The call screen also allows administrators to customize button labels and text displayed in the interface.
Next Button Label – Change the label of the Next button.
Recall Button Label – Change the label of the Recall button.
Start Button Label – Change the label of the Start button.
Close Button Label – Change the label of the Close button.
Missed Button Label – Change the label of the Missed button.
Move Back Button Label – Change the label of the Move Back button.
Transfer Button Label – Change the label of the Transfer button.
Counter Label – Change the label used for Counter.
No Call Label – Change the label displayed for No Call.
Total Served Tokens Label – Change the label for Total Served Tokens
Missed Queue Label – Change the label for Missed Queue.
Hold Queue Label – Change the label for Hold Queue.
Visitors Are Waiting Label – Change the label used for the Visitors Waiting list.
Current Serving Label – Change the label for Current Serving.
Serving Time Label – Change the label for Serving time on the call panel.
Issue Date Label – Change the label for Issue Date.
Show Buttons Start and Close - Allows administrators to choose whether both Start and Close buttons should be displayed, or only the Close button.
Visitor Priority Sorting - Allows administrators to define service priority rules so that tickets can be called based on priority instead of the booking sequence.
Queue List Color Customization
Allows administrators to change the colors of the Missed Queue List, Hold Queue List, and Total Served Queue List. By configuring the Call Screen Settings, administrators can customize how queues are displayed, how staff interact with visitors, and how the entire queue management process operates. This flexibility helps organizations improve service efficiency, reduce waiting confusion, and deliver a better visitor experience.
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com |