Call Screen Settings

Show Service Name on Visitor List – Displays the visitor’s selected service directly on the call screen.

Show Fixed Queue Count on Visitor List – Shows a fixed number of queues at all times, regardless of the actual number active.

Hide Waiting Time on Call Screen – Hides the waiting time for each visitor in the queue.

Enable Name Instead of Token Number – Displays visitor names instead of ticket/token numbers.

Fixed Queue Size – Limit how many visitors appear in the visible list (e.g., if 20 visitors are queued but the limit is set to 10, only the first 10 will display).

Missed Queue History Popup – When enabled, clicking on a missed queue first opens a history popup with details before recalling.

Enable Move Back Button – Allows staff to send the current visitor/ticket back into the waiting queue.

Enable Skip Button and Missed Queue List – Lets staff skip a visitor without canceling their ticket; skipped tickets go to the missed list.

Enable Recall Button – Provides an option to call the same visitor again.

Enable Hold Button and Hold Queue List – Places a visitor on hold; all held tickets appear in a separate hold queue list.

Enable Cancel Button – Staff can cancel a ticket, moving it into a cancelled status.

Enable Transfer Button – Staff can transfer a ticket to another service or staff member.

Enable Counter Transfer Option – Allows staff to move tickets between counters.

Enable Service Transfer Option – Allows staff to transfer tickets between services.

Enable Transfer Token List – Displays tokens eligible for transfer.

Enable Visitor Priority – Sort visitor lists by service priority instead of booking order.

Enable Send SMS Button – Staff can send SMS updates to visitors directly from the call screen.

Enable Visitor History Button – Displays a visitor’s history (called, missed, held) for staff reference.

Enable Edit Visitor Button – Allows staff to update visitor details.

Enable Add Note Button – Enables staff to add notes about a visitor or ticket.

Enable Sound Notification – Plays audio alerts for actions such as calling the next visitor or closing a ticket.

Enable Counter Change Option for Staff – Allows staff to switch between assigned counters.

Enable Break Button – Lets staff mark themselves as on break.

Enable Suspension Button – Cancels all active queues and sends SMS/email cancellation notices.

Enable Login Counters Only – Displays only counters where staff are logged in.

Show Missed Queues for Assigned Services Only – Displays only missed queues related to the staff’s assigned services.

Display Served Queue on Call Screen – Shows a list of visitors who have already been served.

Enable Total Served Queue Count – Displays the total number of visitors served by staff.

Buttons:

Queue & Visitor Labels:

Show Buttons Start and Close – Choose whether to display both Start and Close, or only the Close button.

Visitor Priority Sorting – Allows admins to define the order of service priority so tickets are called according to set rules instead of booking sequence.