The Screen Template Setting allows businesses to design and customize the display screen that shows real-time queue information to visitors. These screens play a vital role in guiding customers, reducing confusion, and improving overall visitor experience inside the premises.
By customizing screen templates, organizations can not only share queue details but also display videos, images, and announcements, turning the screen into both an informational and engagement tool.
Why Screen Template Settings Are Important
Better Visitor Guidance – Screens show which token is being served, along with the counter or service location. This ensures visitors know exactly where to go without asking staff.
Professional Branding – By adding videos, images, or custom layouts, businesses can maintain brand identity while delivering queue updates.
Customer Engagement – Instead of a static waiting experience, screens can play advertisements, promotions, or important announcements.
Multilingual Support – Audio announcements in multiple languages make the system accessible for diverse audiences.
Key Settings in Screen Templates
1. Screen Name
Assign a unique name to the display screen (e.g., “Main Lobby Display” or “Counter 1 Display”). This helps manage multiple screens across different areas.
2. Type
Choose how the queue information should be displayed:
Counter-based – Shows the token number alongside the counter number.
Service-based – Shows the token number alongside the service name the visitor should go to.
3. Template Options
Qwaiting offers multiple template layouts to combine queue information with multimedia:
Video + Queue – Plays a video alongside live queue details.
Image Slider + Queue – Displays a rotating slideshow of images with the queue.
Video + Image Slider + Queue – A mixed template showing video, image slides, and the queue.
Default – Displays only the queue information in a simple, clean format.
Local Video – Allows you to upload and display local videos directly on the screen.
4. Service Selection
Admins can select which services should appear on a particular screen. For example, a screen in the pharmacy may only show pharmacy-related queues, while the lobby screen may display all services.
5. Screen Tune (Audio Announcements)
Enable voice announcements for calling tokens. You can:
Select a language for announcements (e.g., English, Spanish, Hindi).
Choose a specific voice or sound for clarity and branding.
This ensures visitors receive clear, audible guidance when their turn arrives.
Conclusion
The Screen Template Settings are a critical feature of Qwaiting because they transform display screens into dynamic communication hubs. Instead of just showing numbers, organizations can combine queue information with videos, images, and voice announcements.
This not only helps in managing queues effectively but also enhances customer engagement and brand visibility, making the waiting experience smoother and more pleasant.