The Screen template and settings allow administrators to customize how queue information appears on the public display screen. These settings help improve visitor communication by clearly showing ticket numbers, counters, waiting queues, and other important information. Administrators can modify labels, colors, display behavior, and other visual elements to match operational or branding requirements.
To make changes to the display screen, you need to access the Screen template and settings.
Go to Settings.
Navigate to Screen template and settings.
Select the screen template that you have already created.
Click on the Action button and select Settings.
In the Settings section, you can configure multiple display options:
1. Token Title Label
You can change the title of the token displayed on the screen. For example, it can be renamed to Ticket Number or any other preferred name.
2. User Label Display
This setting allows you to change how the user information appears on the display screen. It can be shown by Token Number, Name, or another preferred label.
3. Counter Title
You can modify the title used for counters. For example, instead of Counter, you may rename it to Room or another suitable term.
4. Missed Queue Label
The label for missed calls can be modified. For example, it can be changed from Missed Queue to Skipped Queue.
5. Hold Queue Label
This allows you to change the label used for the Hold Queue.
6. Disclaimer Label
You can modify the label used for displaying disclaimers or notes on the screen.
7. Counter Font Size
This option allows you to increase or decrease the font size of the counter text displayed on the screen.
8. Show Queue Numbers on Display Screen
You can choose how many queue numbers should appear on the screen (for example, 2 or 4). The number must be an even number.
9. Label Font Color
This option allows you to change the color of the headings or labels displayed on the screen.
10. Font Color
This controls the color of the text displayed on the screen.
11. Background Color
You can change the background color of the display screen.
12. Current Serving Font Color
This setting allows you to change the color of the ticket that is currently being served so it can be highlighted.
13. Waiting Queue Background Color
You can modify the background color for the waiting queue list.
14. Missed Queue Background Color
This option changes the background color for the missed queue list.
15. Hold Queue Background Color
You can change the background color for the hold queue list.
16. Display Behavior for Current Serving
There are two options available:
Highlight the current serving ticket in red.
Highlight the ticket in red with a blinking effect for a few seconds before it returns to normal.
17. Display Screen Header
Enable this option to display the header section on the screen.
18. Display Location Name
If locations are configured, enabling this option will display the location name on the screen.
19. Display Logo
When enabled, the uploaded logo will appear on the display screen.
20. Location Font and Background Color
You can change the font color and background color for the location name.
21. Display Hold Queue
This option allows you to enable or disable the display of the hold queue.
22. Show Disclaimer
Enable this option to display the disclaimer message on the screen.
23. Display by Token / Name / Both
You can choose how visitor details appear:
Token Number
Name
Both Name and Token Number
24. Show Skipped Calls
Enabling this will display missed or skipped calls in the missed queue list.
25. Show Waiting Calls
This option displays all waiting tickets in the waiting queue list.
26. Skip Closed Calls
When enabled, closed tickets will not appear on the display screen.
27. Display Screen Disclaimer
You can enter the custom disclaimer message that will appear on the display screen.
28. Date Display
Enabling this option will show the current date on the display screen.
29. Powered By Section
You can enable this option to display the Powered By Qwaiting message on the screen.
30. Video Section
If the selected screen template supports videos, you can add videos by entering the video URL in this section.
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com