Customizing SMS templates ensures that your visitors receive timely and personalized updates.
Steps to Customize SMS Templates
1. Access Notification Settings
o Log in to your Admin Dashboard.
o Go to Settings → Notification Settings.
2. Select Notification Channel
o Choose from SMS, Email, or WhatsApp.
o For this setup, click on SMS.
3. Open Template Settings
o Click Template Settings.
o Select the SMS template you want to customize.
Available SMS Templates include:
o Ticket generation message
o Reminder message
o Next call message
o Skip call message
o Recall message
o Feedback SMS
o New booking SMS
o Reschedule booking SMS
o Cancel booking SMS
4. Edit the Template
o Message: Enter the text you want customers to receive.
o Enable/Disable: Tick the box to enable the template.
o Insert Variables:
§ Open the Variable List from the editor panel.
§ Select the required variable (e.g., {{QUEUE COUNT}}, {{WAITING TIME}}, {{CUSTOMER NAME}}).
§ Click Add to Message to insert it.
5. Save Changes
o Review your customized message.
o Click Save to apply changes.
Your SMS templates are now personalized and will automatically send updates to your visitors.