Customizing SMS templates ensures that your visitors receive timely and personalized updates.
Steps to Customize SMS Templates
1. Access Notification Settings
Log in to your Admin Dashboard.
Go to Settings → Notification Settings.
2. Select Notification Channel
Choose from SMS, Email, or WhatsApp.
For this setup, click on SMS.
3. Open Template Settings
Click Template Settings.
Select the SMS template you want to customize.
Available SMS Templates include:
Ticket generation message
Reminder message
Next call message
Skip call message
Recall message
Feedback SMS
New booking SMS
Reschedule booking SMS
Cancel booking SMS
4. Edit the Template
Message: Enter the text you want customers to receive.
Enable/Disable: Tick the box to enable the template.
Insert Variables:
1) Open the Variable List from the editor panel.
2) Select the required variable (e.g., {{QUEUE COUNT}}, {{WAITING TIME}}, {{CUSTOMER NAME}}).
3) Click Add to Message to insert it.
5.Save Changes
Review your customized message.
Click Save to apply changes.
Your SMS templates are now personalized and will automatically send updates to your visitors.
Watch How to Customize Templates
Watch the video below to see the step-by-step process in action.