Enabling the feedback system allows you to collect visitor reviews and improve your services.
Steps to Enable Feedback System
1. Log in to Admin Dashboard
o Go to Settings → Feedback Settings.
2. Enable Feedback Form
o Turn on the option Open Feedback Form After Call.
o This ensures visitors are prompted to give feedback after their service.
3. Configure Feedback Options
o Decide whether visitors should only give a rating or also add comments.
o Set thresholds (e.g., if a visitor rates poorly, a comment box will appear to capture the reason).
4. Set Feedback Alerts
o Choose whether alerts should be sent to staff who handled the call/service.
o Enter the Alert Receiver Email.
o Configure the Feedback Alert Threshold to decide when alerts should trigger.
5. Enable Post-Interaction Surveys (Optional)
o Turn on Survey Status.
o Select a trigger method:
Automatic (after each interaction)
Randomized (e.g., send to 20% of visitors)
Manual (by admin/supervisor)
o Choose the rating style: Stars or Smiley Rating.
6. Customize Feedback Form Questions
o Go to Feedback Form Settings.
o Add or edit questions to gather specific insights (e.g., staff behavior, waiting time, service quality).
7. Save Settings
o Click Save to apply changes.
Now, the feedback system is enabled, and visitors will be able to rate services and leave comments after their interaction.