When a ticket is transferred, it may temporarily still appear on the original waiting list. This usually happens if you are viewing the list from an admin account so when you move that ticket it sill show in the same waiting list .
Correct Procedure:
1. Log in with the proper staff account that is assigned to the counter and service where the ticket was transferred.
2. Once logged in to the correct account, the system will update the ticket status, removing it from the original waiting list.
3. The ticket will now appear in the waiting list of the new counter or service, ready to be served by the staff at that location.
· Ticket visibility depends on staff permissions and counter/service assignments. Always check the appropriate staff account to see transferred tickets in the correct queue.
This ensures the ticket is properly routed and avoids confusion for staff handling multiple counters or services.