How to Enable / Disable Cancel Button

The Cancel Button controls whether staff can cancel tickets directly from the call screen.

1. Log in to the Admin Panel.

2. Navigate to Settings → Call Screen Settings.

3. Locate the option “Enable Cancel Button” (or similar toggle).

4. Toggle the option:

o Enable → The cancel button will appear on the call screen for staff to cancel tickets.

o Disable → The cancel button will be hidden from the call screen.

5. Click Save to apply the changes.

· Enabling this option gives staff flexibility to manage tickets.

· Disabling helps prevent accidental cancellations and keeps the queue stable.