The Missed button is used when a visitor does not show up for their turn. You can control whether this option is visible on the call screen for staff.
Steps to Enable / Disable:
1. Log in to the Admin Panel.
2. Navigate to Settings → Call Screen Settings.
3. Find the option “Enable Missed Button” (or similar toggle).
4. Toggle the option:
o Enable → Staff will see the Missed button on the call screen and can mark tickets as missed.
o Disable → The Missed button will not appear, preventing tickets from being marked as missed.
5. Click Save to apply the changes.
· Enabling the Missed button helps keep track of visitors who did not show up and manage the queue efficiently.
· Disabling it ensures tickets remain in the queue until called or handled otherwise.