Peak hours analysis helps you understand when your service counters or booking system experiences the highest traffic. This information is valuable for staff allocation, queue management, and improving customer experience.
Steps to Perform Peak Hours Analysis
1. Access Reports
Log in to your admin panel and navigate to All Reports → Statistical Report.
2. Apply Filters
o Date Filter – Select the date range you want to analyze (daily, weekly, or monthly).
o You may also have options to filter by service, location, or counter, depending on your system setup.
3. View Summary Graph
o The system will display a bar graph showing the number of tickets generated per hour.
o This visual representation makes it easy to identify peak hours—times when ticket generation is highest.
4. Detailed Analysis
o You can hover over or click on bars in the graph to see the exact ticket count for each hour.
o Use this data to determine staffing needs and optimize resource allocation during high-traffic periods.
5. Export Report
o The report can be downloaded in CSV or PDF format for sharing or further analysis.
Benefits of Peak Hours Analysis:
· Helps allocate staff efficiently during busy hours.
· Identifies slow hours to plan maintenance or training.
· Improves customer satisfaction by reducing waiting times during peak periods.