Managing the availability of staff and services is a critical part of delivering a smooth queue experience. Qwaiting allows you to define schedules for both services and staff through a dedicated settings page, ensuring that only available resources are shown to customers at any given time.
Why Scheduling Is Important
Scheduling helps ensure that customers can only book or generate tickets for:
Services that are currently operational
Staff members who are available during that time
This avoids confusion, missed appointments, and unnecessary waiting.
Scheduling Services
You can define working hours for each service based on your business operations.
How Service Scheduling Works
For example:
If a billing service operates from 10:00 AM to 6:00 PM, it will only be visible during those hours.
If a customer tries to generate a ticket after 6:00 PM, the billing service will not be shown.
Services that are closed on weekends can be marked as closed on Saturday and Sunday.
Only services that are active at the current time will appear on the registration or booking page.
How to Set Service Hours
Go to the Services section.
Select the required service.
Click the three-dot menu and open Settings.
Choose Edit Hours.
Configure:
Weekly hours
Hours by specific days (Monday–Sunday)
Closed days (for example, weekends)
Break times, if applicable
This setup must be configured individually for each service.
Scheduling Staff Availability
Staff schedules can be managed separately to reflect different shifts and working hours.
How Staff Scheduling Works
For example:
A doctor working from 10:00 AM to 3:00 PM will only be available during that time.
If a customer tries to book or generate a ticket outside these hours, that doctor will not be shown.
Staff working in different shifts (morning, evening, or night) can be scheduled accordingly.
Only staff members who are currently available will appear for service allocation.
How to Set Staff Hours
Go to the Staff section.
Select the staff member.
Click the three-dot menu and open Settings.
Edit Staff Hours.
Configure:
Weekly availability
Day-wise working hours
Closed days
Break times, if applicable
Resulting Customer Experience
With service and staff schedules configured:
Customers only see available services
Customers are assigned to available staff
Booking and ticket generation are aligned with real working hours
Queue operations remain accurate and efficient
Need help or have more questions? Connect with us through chat or reach out at info@qwaiting.com