Qwaiting makes it easy for businesses to manage appointment while providing a smooth experience for both customers and internal staff. This guide explains how customers can book appointments, as well as how staff can manage and track bookings efficiently.
Customer Appointment Booking Experience
Qwaiting provides booking links that are designed specifically for customers. These links allow visitors to easily book appointments based on their requirements.
Public Booking Links
Booking links can be accessed from the Qwaiting dashboard under the Public Links → Booking Links
These links can be:
Embedded on your website
Shared via email or messaging platforms
Added to landing pages or social media
Customers can use these links to view available slots and book appointments independently.
QR Code for Booking
Qwaiting also generates a QR code for appointments:
Customers can scan the QR code using their mobile devices
The scan redirects them directly to the booking page
Ideal for use at reception desks, posters, counters, or physical locations
This enables quick and contactless appointment booking.
How Customers Join Appointments
Once a booking is confirmed:
Customers receive the booking details
They can check in using their booking ID, view their booking status .
This ensures a seamless transition from booking to attending the services .
Internal Booking Management for Staff
Qwaiting also provides dedicated tools for internal teams to manage appointments efficiently.
Booking Management Panel
Staff can:
View all upcoming and completed bookings
Create or manage bookings on behalf of customers, if required
Monitor real-time booking activity
Booking Calendar View
Displays bookings in a calendar format
Allows staff to track appointments by date and time
Helps identify availability and manage schedules more effectively
Booking Listing View
Shows a detailed list of all bookings
Includes filters such as:
Date
Staff member
Location
Enables quick access to daily or specific booking records
Booking Dashboard & Insights
The booking dashboard provides a high-level overview of appointment performance, including:
Completed appointments
Pending appointments
Rescheduled appointments
Cancelled appointments
These insights help businesses track performance and improve service quality.