Qwaiting is a smart, cloud-based queue management system designed to streamline customer flow, reduce wait times, and improve service delivery across industries.
It allows businesses to manage walk-ins and appointments efficiently by digitizing the traditional queue process. Customers can join a queue remotely or on-site, get real-time updates via SMS, email, or WhatsApp, and receive their turn notifications automatically.
Whether you're a bank, hospital, retail store, service center, or government office, Qwaiting helps you:
Let customers book appointments online or join a live queue
Empower staff with live queue management tools
Track performance with real-time analytics and reports
Send automatic reminders and updates via SMS, Email, or WhatsApp
Provide a better, faster, and more organized customer experience
How Does Qwaiting Help My Business?
Qwaiting helps your business deliver faster, smoother, and more professional service by digitizing how you manage queues and appointments. Whether you serve walk-in customers or scheduled visitors, Qwaiting gives you the tools to manage everything in one place improving both the customer experience and internal efficiency.
Key Features of Qwaiting That Help Your Business
1. Digital Queue Management
Let customers join the queue on-site via kiosk/tablet or remotely via link/QR code
Show live queue status on screens to reduce anxiety and crowding
Smart call interface for staff to handle queues in real-time
2. Appointment Booking System
Accept online bookings with customizable time slots and service types
Auto-confirmation and reminders via SMS, Email, or WhatsApp
View upcoming appointments on a calendar or list format
3. Customizable Services & Counters
Define your own services (e.g., product support, loan inquiry, lab test)
Assign specific counters and staff to each service
Manage multiple locations with their own services and workflows
4. Real-Time Notifications
Automatically notify customers of their ticket status, appointment reminders, or changes
Choose SMS, Email, or WhatsApp for communication
Fully customizable message templates for branding and tone
5. Staff Management & Access Control
Add unlimited staff with role-based access (admin, operator, viewer)
Assign counters and services to each staff member
Track performance per employee or counter
6. Customer Data Collection
Collect key information from customers during ticket or booking generation
Customize input fields based on your business needs
Use data for personalized service and reporting
7. Advanced Analytics & Reporting
Get insights on:
Number of customers served
Average waiting and service time
Peak hours and busiest services
Export reports for internal review and planning
8. Display Screens
Show ticket numbers and counters on lobby screens
Display service progress to customers waiting
Can be used with any TV or monitor connected to the web
9. Cloud-Based & Device Friendly
Works on laptops, kiosks, tablets, and mobile devices
No software installation required
Easy to set up and access from anywhere
Where Can Qwaiting Software Be Used?
Qwaiting can be used in any business or organization where customers or visitors wait for services. It’s designed to streamline operations, reduce crowding, and enhance customer satisfaction making it a perfect fit across multiple industries.
Common Use Cases:
Banks & Financial Institutions
Manage queues for account opening, loan inquiries, teller services, and customer support.
Hospitals, Clinics & Labs
Organize patient queues for consultations, lab tests, vaccination, pharmacy, and billing.
Government Offices
Streamline services like ID issuance, passport renewal, license applications, and citizen support.
Hotels & Hospitality
Manage guest requests, room services, concierge desks, check-in/check-out queues.
Retail Stores & Service Centers
Improve customer service desks, manage product returns, warranty claims, and repairs.
Educational Institutions
Handle queues for admission counseling, fee submission, library desks, and student services.
Salons, Spas & Clinics
Allow clients to walk in or pre-book appointments with stylists, therapists, or consultants.
Automobile Showrooms & Service Centers
Manage appointments for test drives, car servicing, vehicle delivery, and consultation.
Is Qwaiting Suitable for You?
Qwaiting is ideal for your business if you:
Deal with customer walk-ins or scheduled appointments
Face long wait times, confusion, or crowded lobbies
Want to offer a modern, contactless check-in experience
Need better control over staff performance and service speed
Want to provide real-time notifications (via SMS, Email, or WhatsApp)
Are looking for smart analytics to track peak hours and improve operations
Whether you're a small business or a multi-location enterprise, Qwaiting scales with you. Its flexibility, customization options, and real-time management tools make it suitable for any customer-facing organization looking to improve efficiency and customer experience.