Branch reports show multiple branch reports under single locations. You can see Here’s how the report is defined for the branches:
In order to check the report:
Go to the “Branches”.
Overview report: This report helps in evaluating the performance of multiple branches within an organization. This report provides aggregate data for all branches combined.
Currently AVG Waiting: The average waiting time for customers at the current moment, displayed in hours, minutes, and seconds.
Total Waiting: The total number of people currently waiting.
Total Serving: The total number of people currently being served.
Total Served: The total number of people who have been served.
Served <15 min: The number of people served in less than 15 minutes.
Served >15 min: The number of people served in more than 15 minutes.
Wait Time:
min: The minimum waiting time recorded.
avg: The average waiting time recorded.
max: The maximum waiting time recorded.
Transaction Time:
min: The minimum transaction time recorded.
avg: The average transaction time recorded.
max: The maximum transaction time recorded.
COMPARISON REPORT :
Here's a detailed comparison based on the different locations. You may compare the service setup and performance for the locations.
Service Setup: The number of service lines or counters available to serve customers.
Performance: This measures the operational performance of each location.
Visitors Last Week: - The number of visitors who came to the location in the previous week.
Wait Time: - The average time visitors waited before being served.
Service Time: - The average time taken to serve a visitor.
SUMMARY REPORT:
This report refers to an overview of performance and activity of various branches within a specified date range.
Total: Total number of visitors or transactions within the selected date range.
No Show: Number of appointments or visitors who did not show up.
Max Wait: - The maximum waiting time recorded for the branch.
Avg Wait: - The average waiting time for visitors.
Avg TRT (Average Transaction Time): - The average time taken to complete a transaction or service.
Waiting: - The current number of visitors waiting to be served.
Open: - Number of transactions or service lines that are currently open.
Closed: - Number of transactions or service lines that have been closed.
Updated: - The timestamp of the last update to the data.
QUEUE SUMMARY :
The "Queue Summary" report provides an overview of customer transactions and time across various queues and branches.
Customers Transactions:
Arrived: - Number of customers who arrived for the service.
Served: - Number of customers who were actually served.
No Show: - Percentage of customers who did not show up for their appointment.
Transaction Time:
Workload: - Represents the total workload for the queue, typically calculated based on the number of transactions and the average transaction time.
Average: - Average time taken to complete a transaction.
Max: - Maximum time taken for a single transaction.
Waiting Time:
<SL: - Number of customers who waited less than service waiting time.
>SL: - Number of customers who waited more than service waiting time
Average: - Average waiting time for customers.
Max: - Maximum waiting time experienced by any customer.