Services are used to group or classify offerings based on type, purpose, or department. They act as organizing labels that help both businesses and customers navigate available options more efficiently.
In Qwaiting, services represent the specific activities or offerings provided by your business.
Each service can belong to a particular department or category, depending on your setup.
For example:
A Hospital might have services like:
OPD Consultation
Laboratory Test
Pharmacy Purchase
A Bank may offer services like:
Account Opening
Loan Assistance
Cash Deposit/Withdrawal
Where It’s Used:
Displayed to customers during booking
Used in kiosk screens, mobile views, and QR code menus
Helps in staff-side token assignment
Why Are Services Beneficial?
Organized Service Flow
Makes it easier for customers to find and select the right option.Faster Queue Management
Staff can filter queues based on services, speeding up operations.Better Reporting & Insights
Admins can view performance data service-wise (e.g., average wait time per service).Enhanced Customer Experience
Reduces confusion and improves self-service during registration or booking.Multi-Department Support
Ideal for businesses with multiple service types or departments.
Services in Qwaiting play a crucial role in streamlining the selection process for both walk-in and appointment visitors. By setting them up correctly, businesses can enhance customer experience, reduce confusion, and manage queues more efficiently.
If you have any questions or need assistance, our support team is here to help. Connect with us via chat or click on the 'Contact Us' button below.